Thank you for shopping with GUNJEE STORE. We want you to love what you wear! Please read our return and refund policy carefully before placing an order.
General Policy
Due to the personalized and made-to-order nature of many of our products, we do not accept returns or offer refunds on custom-designed t-shirts unless there is a mistake on our part (e.g., printing error, wrong item, or product damage).
Eligible for Return or Exchange
We will gladly accept a return or send a replacement if:
- You received the wrong product
- The product was damaged during shipping
- There was a printing error or quality issue caused by us
To be eligible:
- Contact us within 7 days of receiving your order
- Provide photos of the issue
- Include your order number and full name
Not Eligible for Return or Refund
We cannot offer refunds or exchanges for:
- Custom t-shirts with your own uploaded designs (unless there’s a mistake on our side)
- Incorrect sizes ordered by the customer (please refer to our size chart before ordering)
- Slight color or placement variations due to the printing process
- Change of mind after purchase
How to Request a Return or Refund
- Email us at [shop@gunjeestore.com] within 7 days of delivery
- Include clear photos of the issue and your order details
- We’ll review your case and respond within 2-3 business days
If your claim is approved:
- A replacement will be shipped at no cost
- Or a refund will be processed to your original payment method (if applicable)
Processing Time
- Refunds take 3–7 business days to reflect, depending on your bank
- Replacements are usually shipped within 5 business days
Return Shipping
- If we ask you to return an item, we’ll provide return instructions.
- We may cover the return shipping cost if the mistake was ours.
Contact Us
If you have questions or need help with your order, reach out anytime:
Email: shop@gunjeestore.com
Address: Ratuszowa, Zagan 68100, Poland
We’re here to make things right and ensure you’re happy with your order. Thanks for supporting our small business!